The results, Kapur Pillai says, are plain to see: The teams are more diverse now, and the lead time for team members to get comfortable with each other and get started on a project has come down. On-boarding new hires. The objective: Talking to new hires about office culture and introducing them to important people in the company.
Plus, training. The challenges: Gurgaon-headquartered travel portal MakeMyTrip routinely gets up to 30 new joinees on the same day—usually Mondays. Inducting them in any meaningful way can seem like an onerous task to many an HR manager. The company also has to train customer-facing staff on the sights and customs of a foreign land they may not have visited themselves.
How they do it: The induction programme at MakeMyTrip is almost entirely gamified. New joinees are broken up into teams of four-five and given tasks.
In one exercise, called Scavenger Hunt, the teams are given a closed envelope with instructions to find a key employee. They could take any number of routes to do so: Run around the office looking for a nameplate, ask a guard or talk to other employees this kills two birds with one stone, driving away Monday blues for old employees by adding a dash of excitement. The new hires have to keep an eye on the clock, because the teams are also competing with each other to do the best job fastest.
Picking out the leaders. New hires might want to know about the dress code or have a question about transportation and reimbursements, for example.
Who could they go to for these things? Plus, the company wanted to devise a way in which HR could learn something about the way new joinees think, process a problem, take initiative and show leadership qualities by taking charge of the situation and helping others in the group. You're going to want to put a clue up there. Is the boss up for hiding a clue in his or her office? Go for it. Do you have a drop ceiling in the office? Slide away a ceiling tile and put a clue above it. You could even hide something in some nook or cranny of the company intranet.
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If this is the case for your company, bring a copy of the newspaper crossword or Sudoku with you to take a mental break as you need it.
Make a copy to avoid smudging newsprint on your desk or fingers. Share copies with your co-workers and use your scheduled breaks to fill in words, or e-mail one another when you solve a portion. This moves the game to a team activity, enriching your day and engaging you mentally.
Carolyn Williams began writing and editing professionally over 20 years ago.
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